MyFTB Multi-Factor Authentication

The FTB introduced a multi-factor authentication process for MyFTB to better safeguard taxpayer information , increase protection from potential attackers and minimize the risk of fraud and data loss .

Multi-factor authentication requires a username , password and a verification code ( sent via text or voice call ).

New and existing MyFTB users must provide and verify a phone number for the multi-factor authentication process . Users may provide up to two phone numbers and only those who provide a valid phone number can register or log in to MyFTB .

Returning users will receive a verification code upon sign in unless the “ remember me ” option has been selected .

For more information refer to the MyFTB terms and conditions at ftb . ca . gov / myftb / general-terms-and-conditions . html .

Timely Resolution of Audit Cases

The FTB aims to complete an audit within two years of initial contact with a taxpayer . However , each audit completion may be affected by the complexity of the tax return and the type of audit .

Other common situations that could contribute to a potential delay for the completion of an audit is when a claim for refund for the same taxable year is filed near the end of the audit , or the issue under audit is the same issue pending resolution for the taxpayer in a previous audit year . There are several steps a taxpayer can take to help facilitate the efficient and timely completion of an audit :

• Be flexible and follow the general flow of the case .

• Communicate early if there will be a delay and respond quickly if a request for more information cannot be met . This allows the auditor to plan and grant reasonable extensions of time to respond and discuss alternative documents to help satisfy the requests without causing delays to the audit .

• Inform the auditor immediately to prevent delays if it is determined an amended return or claim for refund is necessary .

• Report any federal audit activities as soon as known . This allows the auditor to incorporate the applicable federal changes and may save resources .

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