MyFTB Multi-Factor Authentication

The FTB is aware that some taxpayers may have received

The FTB introduced a multi-factor authentication process for MyFTB to better safeguard taxpayer information , increase protection from potential attackers and minimize the risk of fraud and data loss .

Multi-factor authentication requires a username , password and a verification code ( sent via text or voice call ). New and existing MyFTB users must provide and verify a phone number for the multi-factor authentication process .

Users may provide up to two phone numbers and only those who provide a valid phone number can register or log in to MyFTB . Returning users will receive a verification code upon sign in unless the “ remember me ” option has been selected .

For more information refer to the MyFTB terms and conditions at ftb . ca . gov / myftb / general-terms-andconditions . html . notices for Tax Year 2023 in error .

The FTB ’ s normal operation is to mail these notices after it processes tax returns and payments . The normal peak season notice release began the first week of June . Due to the postponement for San Diego County taxpayers to file and pay taxes until June 17 , 2024 , some notices may have inadvertently been released before the FTB ’ s system processed the payments . This processing issue has now been resolved and taxpayer accounts should reflect the correct balance .

If you received a notice , check your MyFTB account ( ftb . ca . gov / myftb / index . asp ) to view your current balance prior to contacting the FTB . If your account reflects a $ 0 balance , no further action is needed .

If you are unable to access your MyFTB account or if you

have questions , you may contact the FTB at ftb . ca . gov / help / contact / index . html .